Description
PROFILE Dynamic, driven Business Management Professional with diverse experience in highly competitive markets including Operations Management, Customer Service, and Staff Training & Development with exceptional business acumen. Proven excellence in driving Infrastructure Development, Operational Performance, Customer Service/Satisfaction, Client Retention, Performance Optimization, and Process Improvement Initiatives. Significant strengths in Training and Development and diverse experience in Call Center environments and Vendor Management. Emphasis on being a catalyst for change, driven to improve processes and operations while aligning the organization to the needs of the customer and instilling customer-centric values Exceptional team leader, coach, and motivator who leads by example. Dynamic, team building leader who believes in sound operational functioning for the complete support of a winning organization. Successfully hire, direct, and inspire individuals and cross- functional, high performance teams to produce optimum results. Excellent verbal and written communication skills, with the ability to express ideas clearly and effectively. Experienced in the use of Enterprise Resource Planning Systems (ERP), specifically (SAP R/3 Enterprise). Strong foundation of ethics, high degree of integrity, superior work ethic, and commitment to excellence. Willing and able to travel domestically and/or internationally.
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