Description
Career highlights include: * Implementing and leading client expansion and retention strategies for a venture backed SaaS company that facilitated its acquisition and drove attrition to <4% by 2015 from nearly 15% in 2011 and doubled expansion revenue within a few years. * Transforming a customer support team into a high performing Services Organization that delights clients with software implementation and project management, production services, documentation, training and technical support 2012 - 2014 Accountable for P&L for staff of 25 (35% of company). * Developing three consultative outside sales organizations between 1993 and 2005 comprised of the best and brightest senior sales, pre-sales engineering, and field marketing executives from start up to over 50 professionals and generating over $50 million in annual revenues largely from new business development initiatives. * Launching and operating an entrepreneurial venture, JumpStart Enterprises offers transitional executive services for start-ups and companies positioned for growth and/or preparing for acquisition or turnaround.
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