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Heriberto O

Customer Service Manager - 19 Years of Experience - Near 60103

Occupation:

Customer Service Manager

Location:

Bartlett, IL

Education Level:

Associate

Will Relocate:

YES

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Accomplishments * I increased overall Office Fees by a combined $246K in fees during the past 14-months. * I improved my current employer's ranking for our Bankcard portfolio from 3rd to 1st with in 60-days, as well as being the agency of the year in back to years for our Satellite Client. * Improved my current Site's comp to fee ratio from 52% down to a respectable 37% office wide. * Significantly increased the debtor contact penetration % during my tenure at the last two agencies that I have worked for by creating several different dialer strategies. * Received an increase of 5% market share on various Bankcard markets during the past 12-months. Asset to your Company * I am confident that I will be an asset to your company because I am revenue and profit driven, while ensuring that I and my team will be within compliance of the Company, Federal, and Client policies. I am dependable and also reliable, and I could be count on by Executive Management to complete any challenges given to me to handle. Executive Summary What I am looking for:

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