Description
Areas of Expertise * Project Management Expertise utilizing PMI PMP Methodology and PM Software Tools: Microsoft Project, Primavera, Oracle Projects * Managed IT Infrastructure Services (IaaS) & Data Center Collocation Services * Utilizing ITIL Methodology to ensure effective IT Service Delivery and Support * Proficient with IT Service Support Systems (ServiceNow, Remedy, ScienceLogic EM7, Solarwinds, SalesForce.com, and others) * Outstand Customer Relationship Management: Building and maintain positive and trusted customer relationships under difficult circumstances, driving customer escalations to closure. * Solid understanding of Data Center Infrastructure Technologies: VMware vSphere environments (ESXi, NSX, vCenter, etc), MS Hyper-V Hypervisors, Network routers, switches (VLANs), Load Balancers, Windows 2008/2012 Servers, Linux Servers, MS SQL, Oracle, MySQL databases, SAN switches and Storage Arrays, Back-Up Systems (EMC and NetBackup) * Collaboration with Sr. Engineers on complex customer issue resolutions, upgrades, and redesigns * Maintaining awareness that IT Service Providers focus on helping accelerate their customer business, and enabling them to quickly develop and deploy new services to their own customers * Solid knowledge of AWS and Azure Cloud Services * Proven Effective Team Manager with direct reports (Trained via three separate corporate management training programs) * Effectively motivating and managing Cross-Functional Teams * Proven leadership to successfully drive internal improvements in internal business process and support systems to provide quality service to customers * Quick to learn new technologies and products to effectively manage a broad range of technical projects
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