Description
SUMMARY Skilled team member with extensive experience in management, operations, customer service, quality control, and training in fast paced organizations. Results oriented individual providing leadership in a changing work environment. Skilled in planning, managing, training, and developing people. Recognized as a strong team player, providing strategic support consistent with business goals and objectives. A personable, innovative, and enthusiastic professional who works well with a diverse group of people. SIGNIFICANT ACCOMPLISHMENTS * Created an environment where subordinates could excel. People were not afraid of trying something new and were always challenged to make improvements. * Developed and implemented a design center training program that reduced the training time for a new designer from 12 months to 12 weeks. Developed and implemented a design center training program that reduced the training time for a new designer from 12 months to 12 weeks. * Worked with equipment vendors to develop comprehensive technical training manuals for maintenance and repair of equipment, increasing equipment uptime by 35%. * Designed and implemented a first time 360 feedback program with 100% participation. * Developed and delivered a world wide customer service training program * Developed and delivered internal process training programs at twice the rate of an external consultant at half the cost. * Developed and delivered a leadership training program to managers and supervisors world wide, saving approximately $100,000 compared to an outside vendor. * Created an equipment forecasting system based on customer build requirements * Implemented a training program where confidence and trust were established between the overseas factory test engineers and the USA customer product engineers. This enabled a successful transfer of production testing and sustained long-term business. * Implemented a conflict resolution program to creatively resolve issues. * University Classes Developed and Taught: MGT337 Supervision and Leadership (ground), MGT636 Organizational Development (online), ETH123 Cultural Diversity (online and ground), INB300 International Business (online and ground), MGT370 Operations Management (ground), ECO231 Economics (ground), PHI201 Critical Thinking (ground), MTH122 Algebra (ground), GE104 Algebra (ground), MAT110 Algebra (online and ground), MAT105 Basic Math (online) ACCOMPLISHMENTS * Created an environment where subordinates could excel. People were not afraid of trying something new and were always challenged to make improvements. * Developed and implemented a design center training program that reduced the training time for a new designer from 12 months to 12 weeks. Developed and implemented a design center training program that reduced the training time for a new designer from 12 months to 12 weeks. * Worked with equipment vendors to develop comprehensive technical training manuals for maintenance and repair of equipment, increasing equipment uptime by 35%. * Designed and implemented a first time 360 feedback program with 100% participation. * Developed and delivered a world wide customer service training program * Developed and delivered internal process training programs at twice the rate of an external consultant at half the cost. * Developed and delivered a leadership training program to managers and supervisors world wide, saving approximately $100,000 compared to an outside vendor. * Created an equipment forecasting system based on customer build requirements * Implemented a training program where confidence and trust were established between the overseas factory test engineers and the USA customer product engineers. This enabled a successful transfer of production testing and sustained long-term business. * Implemented a conflict resolution program to creatively resolve issues. * University Classes Developed and Taught: MGT337 Supervision and Leadership (ground), MGT636 Organizational Development (online), ETH123 Cultural Diversity (online and ground), INB300 International Business (online and ground), MGT370 Operations Management (ground), ECO231 Economics (ground), PHI201 Critical Thinking (ground), MTH122 Algebra (ground), GE104 Algebra (ground), MAT110 Algebra (online and ground), MAT105 Basic Math (online)
Accomplishments
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