Description
Professional Summary Program Director with more than 25 years of consulting experience with a strong understanding of the services organization, consulting practices, operations and human resources. Experience includes 15 years in Delivery Operational roles with a focus on Employee Engagement and Motivation programs, and 10+ years' experience in Global Support Management, Project Management and Software Implementation. Experience program director/manager sap america january 2003 - present Promoted to Director April 2012 Drive strategic initiatives for the North American Delivery organization by engaging with Senior Leaders across different Lines of Businesses Manage all aspects of Delivery and cross functional programs including process optimization, lead virtual teams and interacting with key regional and global stakeholders to implement process improvement initiatives Execute large-scale (2000+) organizational change management including communication planning, building re-organization structures, and defining compensation and incentive planning Drive large-scale education events for more than 2000 employees with over 300 sessions covering 30 topic areas including strategy and innovation, product, and career development Drive employee engagement and motivational programs for more than 2000 employees across Delivery to support SAP to achieve and exceed retention goals and objectives Strategic oversight and leadership for integrating processes, structure and support during SAP's merger and acquisitions for SAP Hybris, SAP Fieldglass and SAP SuccessFactors Responsible for human resource processes including compensation structure development, annual calibration setting, career development, awards and recognition, and developing key performance indicators (KPI) and metrics Experienced in risk mitigation and quality assurance by managing over 50 customer projects reviews Developed quality assurance program at SAP for the Delivery organization Autism at work fellowship sap america June 2016 - April 2017 Develop and deliver training programs focused on Enterprise Readiness for individuals on the Autism Spectrum to prepare them for a corporate environment Speak at conferences to message SAP's long-term focus on diversity and inclusion initiative Engaged with communities, universities and non-profit partners to further drive SAP's focus on diversity and inclusion Mentor and guide individuals on the Autism Spectrum on career growth and skill development Platinum consulting director SAP america january 2000 - December 2002 Define promotional criteria, goals and objectives for high performing consultants and led the overall program Promote and expanded platinum consultant base by over 200 consultants Manage customer account escalations Define strategies for 140+ platinum consultants to participate in customer projects, marketing and training events Platinum consultant/global support manager/project manager sap america august 1991 - December 1999 Led customer-facing project teams and steering committees throughout project lifecycle Successful Go-Lives of R/3 for 10+ customers as Project Manager and Lead Platinum Consultant Perform Quality Assurance reviews Address critical customer accounts and escalations in real-time Work with Global SAP teams to develop Accelerated SAP Methodologies and batch management functionality
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