Description
Summary Solutions-oriented Auto loan servicing/credit analyst possessing a unique combination of skills, including business analysis, quality assurance testing and applications development experience in top-tier loan organizations. Accomplishments Exceeded loss objectives in 2014 and 2015. Saved company $1.2 million by renegotiating key contracts. Researched and resolved billing problems that had been previously missed. Boosted customer service ratings by 30% by developing new processes and improving work flow. Trained new employees. Relationship management. Customer retention. Six sigma green belt. Selling company's value proposition. Working with sales staff and wholesales departments to help maximize dealer profitability
Accomplishments
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