Description
Summary of Qualifications Extensive experience in technical writing and documentation. Familiarity with Systems Development Life Cycle (SDLC) documentation, Capability Maturity Model Integration Level II processes, and Configuration Management. Experienced in Help Desk operations and self-help documentation. Familiar with Department of Defense (DoD) Information Assurance Certification and Accreditation Process (DIACAP). Familiar with the use of eMASS. Hands-on experience in Microsoft Office Suite, SharePoint, Adobe Acrobat, TrackIt, Visio, Adobe FrameMaker, RoboHelp, SnagIt, Corel Draw, and Photoshop. Developed, rewrote, and edited policy documents, Standard Operating Procedures, Requirements and Specification documents, User Manuals, Test Plans, Server Installation Guides, and Quick Reference Guides. Strong leadership skills based on teamwork, mentoring, and coaching. Strong administrative and multi-tasking skills. Excellent interpersonal skills and ability to interact with various levels of management. Excellent customer service skills.
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