Description
Key Qualifications - * Proven record of accomplishment managing distributed and outsourced teams with 24/7 responsibilities, highly skilled in system process development, beta program management and exceptional knowledge in mobile phone support with various manufactures and wireless solution products. * Delivers a high level of expertise in analyzing and resolving complex issues in high pressure, time critical environments while maintaining professionalism, decorum, and customer care. * Effective team player and collaborator with strong leadership skills adept at interacting with all levels of customer organization from IT and end users to CxO providing solid verbal and written communications. * Technically proficient in Salesforce, Perforce, Jira, Jive, Exchange Server environments - Exchange Administrator knowledge for permission settings. Microsoft Office Suite, Outlook, and Windows operating systems.
Accomplishments
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