Description
PROFESSIONAL SUMMARY Results oriented Customer Support Manager with enterprise software development, SAAS (Software as a Service), local/remote team management and CRM (Customer Support) experience on an international scale. Demonstrated success in both the hardware and software industries with proven insight into the needs and expectations of both internal and external customers. Proven ability to liaison between cross functional groups and communicate effectively across cultures, resulting in driving down Customer Service backlogs and increasing customer satisfaction on a global scale. Committed to the objective of improving the satisfaction level of both customers and employees.
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