Description
To obtain a position in the IT / Engineering / Technology field where I can utilize my 23 years experience and expertise with Problem Resolution and Defect Reporting/Handling, System Testing, and writing Technical Requirements for updates and new development. Extensive background in Customer Service as experienced in Portfolio Management and Quality Control. Extremely proficient working with large, proprietary-information, customer databases such as the following nationwide AT&T Billing System applications: BOSS West/SW, SORD, ESON, ASON, ASON+, ACIS, CRIS, CRIS CCS-BI, EASE. Strong skills using Microsoft WORD and EXCEL, and HP Quality Center.
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