Summary Senior Telecommunications Engineer with over 23 years of experience, wishes to contribute to the overall stability of your telephony architecture while transitioning to the new UC communications platforms. Results-driven with experience in front and back-end programming. Seeking a challenging opportunity to drive diverse corporate initiatives through strategic planning and achieve company objectives with proactive project management, decisive leadership and dynamic client relations. Accomplishments * Business process optimization initiatives to improve workflow and increase revenue. * Decrease in average daily number of trouble tickets. * Change management initiatives to improve productivity and workflow. * Reduced technical escalations to management by encouraging "ownership" of issues. * Commended for attention to detail and accuracy. * Received award for customer service recognition and ability to work well with the other team members. * Reduced annual operating costs by implementing SCRUM/AGILE principles.

Highlights:

Companies I like:

proj mgmt

• Communications
• Connectivity
• Networking
• Management
• Cabling
• Cisco
• Cisco Router
• Cisco Routers
• Infrastructure
• Integrate