Qualifications: - 22 years experience in hotel, resort, and convention center event operations -Prospect management, coordinating, and supporting conferences, special events, group sales, and conventions -Extensive experience hiring, training, managing and mentoring staff -Revenue maximization, yield management, budgeting and forecasting -Excellent employee relations/HR skills in administering performance reviews, career development, and disciplinary actions -Excellent customer relationships leading the department as the liaison between client needs and operational staff Career Development/Affiliations: -CMP (Certified Meeting Professional) -Upward Bound (Hyatt) -PSS (Professional Selling Skills) -PSN (Professional Sales Negotiations) -Mastering Catering & Sales Productivity Training (Four Seasons) -SKAL Club International, Meeting Professionals International, Association of Convention Operations Management, Austin Hotel Lodging Assn -ServSafe/Food Managers and TABC Certifications Catering, planning, and servicing of Catering and CS groups -Coaching and counseling of employees, Weekly One on Ones, and career development -Opening ADOC responsible for managing a team required to generate over $12 million per year in Catering F&B revenue -Staff hiring and training -Development of SOP manuals -Daily management and mentoring of Catering, Convention Services, Audio Visual, and Banquet department staff -Preparation of monthly and annual forecast/budget -Establishment of market segmentation and setting of individual and team goals to maximize revenues -Direct convention management for groups up to 5000 guests -Extensive management in service and sales of groups -Contract negotiation, group housing, F&B menu development, site visits, yield management, guest relations Banquets and Audio Visual departmental management to exceed 5 Diamond service levels -Responsible for generating over $5 million per year in Catering F&B revenue -Financial forecasting budgeting labor control yield and reporting management Maintain hire develop and train Catering and Conference Planning Managers and Support Staff -Establish market segmentation to set quotas and maximize revenue -Solicit and Secure new business -Coordinate all facets of upper echelon clientele

Highlights:

• Austin
• Catering
• Human Resources
• Convention Services
• Events
• Manager
• Director
• General Manager
• Management