Accomplishments Project Management * Initiated and executed several Hospital Engagement Network Projects which resulted in Improved Patient * Outcomes including decrease in Early Expected Delivery by 15% and Improvement in Early Recognition of Sepsis * by 32% in one year * Trained Hospital Staff in Team STEPPS concepts resulting in 40% decrease in adverse event over two years * Implemented successful Patient Satisfaction Initiatives resulting in 30 % increase in Patient Satisfaction Operations Management * Managed Inpatient and Outpatient Performance Improvement Projects * Redesigned Transplant Operations Program that was granted approval by New York State Dept. of Health and * UNOS * Achieved Regional Perinatal Center Designation Staff Developement * Launched a well-received CPHQ program and professional development courses for department staff * Transformed organizations via training of staff in the principles of Customer Satisfaction as well education on the * Organization's approach to Performance Improvement with successful outcomes * Mentored and coached employees resulting in a 12% increase in productivity and improved patient outcomes for CORE Measures

Highlights:

• New York
• Management
• Surgical
• Consultant
• Integrate
• Behavioral Health
• Data Analysis
• Vice President Quality
• Health Information Management
• Transformational Leader
• CPHQ
• RHIT
• FACHE
• Performance Improvement
• Project Management