Description
Implementation of new mainframe hardware. Currently working on the strategy to implement a second mainframe lifecycle refresh with potential IDAA and Parallel SYSPLEX capabilities. * Implemented a strategy to convert disk storage to a flash array. This strategy has improved out IOPS by 60% enabling a higher customer and employee satisfaction. * Successfully designed a strategy to transform our data center from a tape environment to a tapeless environment. This conversion went seamless enabling the bank to gain necessary efficiencies for a digital / mobile banking initiative. * Strategic data center hardware purchases that saved our OPEX budget $4 million negotiations that saved our Capex $10 million. * Successfully merged 2 teams into 1 team. Process included the successful cross-functional training necessary for all employees to perform. The result from this is the ability to reduce the hand-offs from department to department. This reduced the risk to customers and increased our ability to service our customer's needs. * Empowered direct reports to make decisions. This has opened the door for the team to feel confident in researching innovative ideas and implementing changes. The net result is cross-department open discussions regardless to job function. This has helped reduce the "Job Security" barrier within cross-functional teams. * Initiated an improvement process to our data manipulation process that reduced the cost of bringing in the test data by over $150,000 a year. * Customer had threatened to terminate its multi-million dollar contract with Infocrossing due to poor customer service. Our senior management negotiated with the senior management team of customer. They were able to keep the contract by placing me in the customer support role for customer. My customer service to customer had always been exceptional and they were willing to give me the chance to clean-up the other person's poor performance and re-establish the correct customer service. The customer is still a customer of Infocrossing today.
Accomplishments
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