With over 20 years of experience leading production and operations, I have demonstrated success guiding sizeable, cross-functional manufacturing and product development teams in the design, redesign, and launch of leading-edge business solutions. I have overseen and managed teams of 400+ members, established new offices nationwide, managed networks, created call centers, written training materials, overseen contract administration, project management, and all aspects of running and owning a business. I am an expert presenter, negotiator, and businessperson; able to forge solid relationships with partners and build consensus across multiple organizational levels. Additionally, I am proficient in Microsoft Office Suite, SharePoint Design and Implementation, and Advanced InfoPath Filler and Web Browser Applications.

Highlights:

• Call Center
• Insurance
• Process Improvements
• Underwriting
• Management
• Fabrication
• Retail
• End-user Training
• Enterprise Management Software
• Software
• Strategic Business Planning
• Cost Reduction and Avoidance
• Contact Center/Project Management
• Recruiting and Staffing Initiatives
• Contract Development / Negotiations
• Budget Administration / Management
• P & L Accountability
• Lean Process/Six Sigma
• Staff Development Programs
• Team Building and Leadership