Summary of Qualifications Resourceful Project Manager with history of handling IT projects ($10-15M) using broad range of talents honed through managing numerous diverse engagements, with a reputation for successful implementations. Strong communicator with expertise in organizational development, team building, and working effectively with stakeholders to achieve goals. Track record of success in: * Vendor Management * Process Improvement * Strategy Analysis * Scope Development * Budget Setting * Cost Controls * Relationship Management * Customer Service * Service Delivery Project Management and Leadership Proficiencies * Establish and create strong working relationships with key stakeholders. * Manage projects including scope, risk mitigation, issue escalations, and effective communication to ensure business objectives are achieved. * Manage steady-state service delivery operations involving multiple stakeholders and teams, both domestically and internationally (Europe and Asia). * Directly responsible for vendor management, ensuring all vendor scope items are handled as agreed upon. * History of successfully handing off projects to steady-state support teams at project's end. PROFESSIONAL HIGHLIGHTS

Highlights:

• Support
• IBM
• Call Center
• Legacy
• Management
• Project Management
• Project Manager
• Senior Project Manager
• Services
• Security
• Service Desk