Description
Skills Summary * Strong technical background in Microsoft & .NET technologies: .NET Framework, ASP .NET, C#, IIS and SQL Server queries and supported the SSRS reports. * Very strong in project managements SDLC processes in Waterfall and Agile methodologies. * Worked in multi technologies integration projects and Products for major insurance companies (The Hartford and MassMutual Financial Group). * Under production support model worked on Managing tickets, triage (P1, P2, P3) severity tickets and created the RCA (Root Cause Analysis) documents for MassMutual. * Under the release management role, created the release plan and procedure for Major, Minor and Emergency releases/fixes. Well-coordinated with App Owners, Tech support team and infrastructure support teams * Under the Application enhancement and support model released the Software/changes in rapidly, frequently and more reliably. Open Items/Issues prioritization and advice Business/Product owners for better optimization from IT stand point by implementing best practices. * Adhere to organization policies and procedure on software release management, tools & techniques and for vendor products. * Very good skill in engaging the right set of IT resources at right time for different SDLC phases: Architects (Enterprise, Solution and Data), Developers, DBAs, QA Testers (Functional, Automation and Performance) and Release coordinators. As IT Project Manager from Cognizant worked for following clients under Insurance Domain Details Project Title