Description
SUMMARY Accomplished IT Professional with proven track record for providing effective utilization of technology to achieve strategic and tactical business objectives. A seasoned manager with well-developed customer service skills and strong ability to drive complex projects. Works collaboratively to streamline processes and resolve business issues. Core Competencies include: * Problem solver * HIPAA resource * Analytical thinker * Networking and desktop technology * Many Healthcare Information Systems including Cerner and Meditech SELECTED ACCOMPLISHMENTS * Rose 'through the ranks' in the Laboratory by quickly learning new functions and operations, from Phlebotomist to Senior Management. * Selected, planned and converted existing systems including: paper lab reporting to an electronic lab information system at Falmouth Hospital later to Meditech as part of the merger of the two Cape Cod hospitals which became Cape Cod Healthcare followed by the corporate replacement of Meditech patient systems with Siemens/Cerner - gaining new efficiencies with each implementation. * Relocated CCHC Data Center to the original data center located in the basement of a hospital owned building at the head of a harbor - 2 feet above sea level. The move included the planning and preparation for the resulting all systems downtime. The data center was successfully moved to the new location on schedule (less than 24 hours) and now sits well inland and above sea level. * Created C.A.R.E.S. as Chair of Falmouth Hospital Customer Service Committee, which was later adopted as the customer service approach for all of Cape Cod Healthcare. Customer satisfaction in the form of C.A.R.E.S. became a cornerstone of corporate customer service and is a required part of new and continuing employee orientation. * Planned, wrote and implemented Security Policies and Procedures to ensure corporate compliance with HIPAA. Continued monitoring and editing policies and procedures to maintain that compliance. * Served on the selection, planning and implementation team for the migration to an automated time and attendance system for the corporation. Project resulted in time saved and efficiency on the part of all employees and managers was significant as compared to paper time cards and payroll forms. Implementation included planning, purchasing and installation of all hardware and training of all employees. ACCOMPLISHMENTS * Rose 'through the ranks' in the Laboratory by quickly learning new functions and operations, from Phlebotomist to Senior Management. * Selected, planned and converted existing systems including: paper lab reporting to an electronic lab information system at Falmouth Hospital later to Meditech as part of the merger of the two Cape Cod hospitals which became Cape Cod Healthcare followed by the corporate replacement of Meditech patient systems with Siemens/Cerner - gaining new efficiencies with each implementation. * Relocated CCHC Data Center to the original data center located in the basement of a hospital owned building at the head of a harbor - 2 feet above sea level. The move included the planning and preparation for the resulting all systems downtime. The data center was successfully moved to the new location on schedule (less than 24 hours) and now sits well inland and above sea level. * Created C.A.R.E.S. as Chair of Falmouth Hospital Customer Service Committee, which was later adopted as the customer service approach for all of Cape Cod Healthcare. Customer satisfaction in the form of C.A.R.E.S. became a cornerstone of corporate customer service and is a required part of new and continuing employee orientation. * Planned, wrote and implemented Security Policies and Procedures to ensure corporate compliance with HIPAA. Continued monitoring and editing policies and procedures to maintain that compliance. * Served on the selection, planning and implementation team for the migration to an automated time and attendance system for the corporation. Project resulted in time saved and efficiency on the part of all employees and managers was significant as compared to paper time cards and payroll forms. Implementation included planning, purchasing and installation of all hardware and training of all employees.
Accomplishments
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