ACCOMPLISHMENTS Mitsubishi Caterpillar (Houston, TX) Challenge: Improve operations in an $18M factory subsidiary. I led product managers in telematics, data warehousing, centralized billing and long term forklift rental. Applied the Agile methodology to create a new software solution - unifying the factory and 400+ independently owned dealer locations (many had their own supply chain software). Home Depot, Conway, Ball, Int'l Paper and others received seamless customer experiences in the form of direct integration, customized reports and consolidated invoices. We carried receivables, and received recurring dealer data in return. Senior Manager 2014 - 2017 Delivered $340k+ OneBill consolidated invoice software application on time and on budget. Developed $225k centralized dispatch and dealer scorecard on time, $50k under budget, bug free. Cultivated Conway account resulting in a request for proposal (RFP) for new forklifts. It took more than two years of service work to earn their trust - the account was 95% competitor product.

Highlights:

• Automotive
• Sales
• Sales Engineer
• Quality
• Quality Assurance
• Complaints
• Corrective Actions
• Email
• Product Launch
• Root Cause Analysis