SUMMARY User experience testing for point of sale and customer service systems. Experience includes writing and executing test scripts to ensure quality develop of new projects. Reporting of defects and working with IT to improve defects and save processing time also included ACCOMPLISHMENTS Requirements Analysis Repeatedly completed business requirements analysis including the evaluation of systems specifications for clients POS and Customer Service systems either on time or 1-2 weeks ahead of schedule. Quality Control Increased database security and cost efficiency by 5% within company wide email routing software by developing proper routing rule standards used by all teams. Collaborated with small team to design and implement enhancements for several projects which resulted increased order processing time and driving up sales.

Highlights:

• Database
• Email
• Management
• Order Processing
• Product Management
• Reliability
• Software
• Supply Chain
• Analytical Skills
• Application Development