Description
SUMMARY Senior Director/Manager with experience leading multiple departments and disciplines and the ability to create cooperative alliances among organization leaders to support key business initiatives. Proven ability to meet goals and build and retain high performance teams by hiring, developing and motivating skilled professionals. ACCOMPLISHMENTS Managed multiple functional areas, including Quality, Communications, Technical/Operations, Public Training, Marketing, Sales, Business Development, Human Resources, Finance and IT. Served as Acting Co-CEO during period of significant change and transition within the organization. Managed all potential litigation against the organization, worked closely with external legal counsel, reviewed and responded to all subpoenas and legal inquiries received. Mitigated all potential lawsuits against the organization such that none were filed over 2+ decades. Developed clinical laboratory accreditation program to meet complex 42CFR493 CLIA requirements. Completed extensive, detailed crosswalks between the clinical laboratory accreditation program and the CLIA requirements. Ultimately achieved "Deemed Status" from the Centers for Medicare and Medicaid Services (CMS). Successfully introduced the concept of dashboards to managers and guided the development of living dashboards in sales, marketing, public training, human resources, membership and information technology. Created documents, forms, procedures and records to meet IACET requirements for accreditation of the organization's public training program, completed a thorough crosswalk of documentation vs. IACET requirements, and ultimately achieved IACET accreditation for all public training courses. Oversaw the roll-out of the organization's first Customer Relationship Management (CRM) tool, SalesForce. Instituted new databases and systems for tracking and monitoring productivity and staff workload. Conducted independent, thorough research and self-study on the subject of risk assessment and conducted the organization's first, formal fraud risk assessment. This activity identified potential fraud risks and schemes, the likelihood and significance of the identified fraud risks, individuals subject to the risk, any existing anti-fraud controls and their effectiveness at mitigating the risks, any residual risks that remained and recommendations for addressing the residual risks.
Accomplishments
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