Description
QUALIFICATIONS * Over 15 years' experience in contract dining services management and operations. * Expertise in planning, marketing, cost analysis, budgeting, expense control, staffing, training, and quality management. * Strong leadership skills with the ability to manage and motivate staff to achieve company goals. * Track record of success increasing client and customer satisfaction. * Essential communication skills with complimentary skills in developing relationships to promote client retention AREAS OF EXPERTISE MANAGEMENT / LEADERSHIP * Coordinating and directing daily operations of business for multiple clients through improved management techniques, attention to detail and culinary innovation. * Conceptualized and directed fresh food forward concepts designed to increase customer satisfaction and client retention. * Oversaw all aspects of business operations including budgeting, cost control, payroll, accounting functions, sales forecasting, and growth objectives. * Fostered a team atmosphere through coaching, training, motivation and development. OPERATIONS * Developed service reviews to aid in customer/client service satisfaction and retention. * Implemented key performance indicators to monitor and assess accounts and contract operations. * Grew business year over year by ensuring operational excellence in existing operations and showcasing to prospective clients. * Ensured adherence to operational policies, procedures and quality standards to achieve company goals by developing a self-audit tool. * Established financial planning procedure to track performance against company goals and to proactively implement actions to stay on track. CUSTOMER SERVICE * Delivered personal attention to customers to ensure high level of satisfaction, to generate repeat clientele, and to encourage word of mouth referrals. * Developed rapport and earned trust by implementing focus groups to address desires of customers. * Trained service staff to completely focus on delivering a quality customer experience. * Instituted theme events to add excitement and enhance customer experience.
Accomplishments
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