Description
Seeking advancement with an established telecommunications company. PROFESSIONAL EXPERIENCE/WORK HISTORY: Windstream/Business/Operations Dec 2016 - Present Regional Manager/Business Service Manager/Central Office Manager/Operations Manager * Directly responsible for the work activities of technicians in assigned areas with all different skill levels * Ensure High level of customer service to all consumer, access and business segment customers * Manage the workforce providing installation and repair, cable maintenance and DSL installation services to ensure service order and repair completion in both fiber and copper environments. * Performing quality and productivity reviews, and serving as a point of contact for customer complaints. * Exhibiting leadership skills which motivate the workforce, and demonstrates initiative and analytical ability to resolve complex problems * Manage special projects for Directors and VP * Perform coaching and training to technicians and Supervisors * Ability to work in a fast-paced environment while managing multiple projects simultaneously * Maintain an accurate budget both employee and non-employee * 911 Chief Communications officer * Responsible for the two most technical 911 centers * Manage IPTV installation * Head of All Contractors * Handled Core Training on test equipment and productivity * Teach GPON, DSL and Fiber installs CenturyLink/Business/Operations September 2009- Dec-2016 Area Plant Supervisor/Business Service Manger/Central Office Supervisor/Operations Supervisor * Directly responsible for the work activities of technicians in assigned areas with all different skill levels * Ensure High level of customer service to all consumer, access and business segment customers * Manage the workforce providing installation and repair, cable maintenance and DSL installation services to ensure service order and repair completion in both fiber and copper environments. * Performing quality and productivity reviews, and serving as a point of contact for customer complaints. * Exhibiting leadership skills which motivate the workforce, and demonstrates initiative and analytical ability to resolve complex problems * Manage special projects for AOM * Perform coaching and training to technicians * Ability to work in a fast-paced environment while managing multiple projects simultaneously * Maintain an accurate budget both employee and non-employee * 911 Chief Communications officer * Responsible for the two most technical 911 centers in the State of Florida * Responsible for Sandestin the largest resort in the United States * Manage prism video installation * Head of All Vectoring in COLORADO NORTH * Handled all CORE Training for outstate Colorado * Teach GPON, Bonded and Vectoring install and repair CenturyTel, Southern Region Staff September 2008 - 2009 Senior Engineer * Nortel PBX ( Opt 11, Opt, 61, Opt 81, and CS 1000) * Key Systems (BCM 50, 200,400 and 450) * Avaya IP Partner * Avaya Certified Associate * Mitel 3300 and 200 * Metro Ethernet design and VLAN assignment * Nortel Certified Technology Specialist Certification * Adtran Sales Professional * Adtran Technical Support Associate * Adtran Technical support Professional * Network + Certification * Convergence Technology Professional * Vlan and IP assignment. * Switch and Router configurations. * IPTV/Prism Rollout Team * OSP Engineer Projects * ISP Engineer projects CenturyTel, Southern Region Staff April 2007 to 2008 Area Plant Operations Coordinator * Organized and managed state-wide projects involving several internal organizations. * Conducted Central Office audits. * Conducted Remote Audits. * Completed M&S audits. * Completed station wire audits (inspection of Plant Tech work). * Reviewed and completed Region portion of MSIs (Major Service Interruptions). * Tested batteries for Remotes and Central Offices.
Accomplishments
Highlights:
Job Skills
Keywords
