Description
To gain a position which will allow me to use my communication skills and qualifications to provide the highest level of professional service and grow within the company. highlights of qualifications * Bachelors Degree in business management (Healthcare) * Associates Degree in business administration (Healthcare) * Subject matter expert for multiple HI systems * IT Support Professional -Application Support and PMO support * 4 years of experience in training regarding application usage * Effective Management Experience *11 years of experience in customer service and IT Support *Knowledge of MS Project Server *Known for approachability, diplomacy, and calm demeanor *Demonstrated ability to quickly diffuse heated customer situations *Provided a leadership role in a team environment *Support other team members and facilitated in creating a stress reduced atmosphere *Trained others in the use of applications and in technical support methods *Excellent troubleshooting and logical problem solving skills *High level of written and oral communication skills *Strong Analytical skills *Creative ability to solve unusual or difficult problems when logical methods have failed *Demonstrated ability to meet deadlines, and set priorities