SUMMARY Seasoned professional with over 16 years of government and public services experience working in highly complex environments. Served as a consultant to numerous commercial and Federal organizations in the areas of IT operations, systems integration and requirements development. A Senior JIRA Administrator, data warehousing and business intelligence professional with advanced knowledge and expertise in database and data warehouse development, ETL development, business intelligence VBA tools, software/application development, web development, business/systems analysis, requirements gathering, testing, performance measurement, training, and process analysis. Quality Center, Team Foundation Server, IBM Rational Rose, Oracle EBS R12, Microsoft Dynamics CRM 2011 and 2013 versions, Oracle 11i Financials, PS 9.9 HRMS, Server/PowerPoint/Clarity/Deal Interactive. Excellent communication, facilitation, training, and problem-solving skills, ability to convey complex technical concepts to users and colleagues of all levels. Team player and strives to provide value to the client or organization.

Highlights:

• Consulting
• Customer Relationship Management
• Integrate
• Microsoft
• Microsoft Dynamics
• Business Requirements
• Documentation
• Microsoft Visio
• Oracle
• Software
• JIRA
• SharePoint
• Analysis
• Big Data