Description
PROFESSIONAL SUMMARY * Network and systems engineering professional who has served as the manager of a National Operations Center (NOC) for the past 15 years. * Strong experience with change and configuration management processes by completing Request for Change documentation, Root Cause Analysis documentation and reviewing test and configuration change documentation. * Experience providing operational support for the Network and Voice over IP (VoIP) infrastructure, including supporting the ongoing deployment of upgraded switches throughout the BLM and deployment of an Enterprise VoIP system. * Ability to manage all Server Administrators and Windows Enterprise Administrators, and all staff in the following areas: Managed NOC Desktop Support, Network Support, Telephone Support, Video Conferencing Support, and Cellular Phone Support. * Significant experience in analyzing issues related to new designs, resolving issues, recommending improvements, and making security enhancements and determining the impacts to operations because of new applications or requirements. Experienced with Cisco routers and switches, Cisco ASA and PIX firewalls, Cisco Prime Infrastructure, Cisco Call Manager, Cisco Unity Connection, Cisco TACACS, Lifesize Video Conferencing, Riverbed Steelhead, Splunk, and Baracuda.
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