Description
Profile Extensive IT experience with proven expertise in Application Support, Design, Development, Implementation, Customization, Integration and Quality Assurance testing. Core Qualifications Exceptional problem solving/troubleshooting skills Excellent communication skills Strong analytical skills Hands-on and proactive Self-motivated Team player Experience production operations administrator III BLACKBAUD SEPTEMBER 2015 to current Responsible for deploying, configuring and managing over 200 servers across four international datacenters for 3000+ clients with multiple end users in a primarily Windows environment Troubleshooting issues and requests from Product Support and other teams in relation to Blackbaud CRM and NetCommunity web applications while adhering to strict SLAs Managing Active Directory, IIS, DNS, MS SQL Server and Citrix NetScaler load balancer devices as part of daily responsibilities and issue troubleshooting. Serves as Subject Matter Expert (SME) for the Blackbaud CRM web application within the hosted environment Organize deployment plans, change instructions, and schedules for Change Control Management (CCM) to minimize risk to production environments when applying software updates. Collaborate with research and development teams using TFS Agile/Sprint methodologies to ensure system changes are adequately analyzed, tested, documented and communicated to maintain a high-level of enterprise system security, reliability and sustainability Experienced with VM Workstation, VMWare and VMDirector to create and manage virtual machines for stringent testing Use Fiddler and SQL Server Profiler to identify and correct web and database server issues Responsible for testing and verifying patches and new features meet strict OWASP guidelines to guarantee software is not vulnerable to malicious attacks
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