Summary Dynamic senior executive with a collaborative approach to driving change while achieving business results. Excelling across strategic leadership roles across all types and levels of customer services, multi-state domestic & global - services, sales support, customer support while effectively managing executive relationships. Recognized for ability to develop strong relationships at all levels, internal and external, analyze overall business operations, implement and execute new strategies, turnaround underperforming divisions, and consistently deliver significant business results. Competencies include: * Customer Support / Services * CRM / Executive relationship * Consulting & Implementations * Channel partner management * Global / offshore delivery * Process Management (ISO 9001) * Vendor / contract negotiations * Regional & Key Account Mgmt. * Multi-site / Enterprise * P&L /KPI / Business performance * Outsourcing/staff augmentation * PMO/Project Management * Acute & Ambulatory * Patient / consumer engagement * Reengineering / BPO / M&A

Highlights:

• IT Services; consulting, P&L, global, M&A, operations
• Integrate
• Offshore
• P&L
• Support
• Account Manager
• Contract Negotiations
• Data Management
• Management
• Services
• Customer Services
• Implementations
• Consulting