Professional Summary * Deployment Systems Engineer/Network Engineer/Desktop Support Engineer/Field Engineer with 18+ years of experience in installing, configuring, and maintaining computer systems and large printers in small, medium and enterprise size businesses. * 4 years' experience in a Level 2 Support Lead position supporting deployment projects and desktop/server support. * 8 years' experience support Windows 7 operating system and internet explorer * 4 years' experience configuring AD, file shares and print servers, mapping printers via IP and login scripts * 3 years' experience supporting an enterprise network with 1000 local users * 18 years' experience providing level 1 and 2 technical support * 3 years' experience supporting remote users via Cisco VPN clients * Maintained Windows 2003/2008 servers operating system, Backup Exec, system updates, migrations. * CompTia A+, CCENT, Cisco CCNA, Microsoft MTA Mobility, MTA OS Fundamentals, MTA Network Fundamentals, ITILv3 certifications My Computer Career - Dallas Campus (Aug 2016 to present)

Highlights:

• Configure
• Compaq
• Dell
• EMC
• Gateway
• Inventory
• Mainframe Computer
• Management
• Mcafee (Virus Control)
• Project Management
• Field