Accomplishments: * Maintained 98% uptime during Operation Team Spirit in four years straight while on active duty. * Network and system administrator for approximately two years on the BISA program at multiple bases and forward operating bases while in Iraq during Operation Iraqi Freedom. * Calibrated and repaired over two hundred AN/WSN IMU gyroscopes for the US and British navies * Uninstall and Install navigational and weapons systems aboard five US Naval vessels in record time with zero discrepancies. * Managed fourteen technical teams of forty-five technicians each for the Dell on Call helpdesk in Chesapeake, VA. Technical Customer service for the Bank of America credit card customers. Updated accounts, travel flags, credit line increases, refunded fees and interest, added authorize users and co-applicants, closed out lost or stolen card accounts, and expedited new card shipments. Received multiple customer commendations of excellence. Administrative Specialist III biometric watch desk supporting the Department of Defense and the Department of State on the AOD-ABIS Contract. Duties included Enrollment verification EFT repair communications with world-wide locations verification of revocations of individuals and customer service responsibilities.

Highlights:

• Security
• Management
• Networking
• System Administration
• Training
• Credit Card
• Dell
• Install
• Mcse
• Microsoft Access
• System Administration