SKILLS SUMMARY * Well-organized with project information (recording, tracking, reporting). Demonstrated attention to detail and exacting quality standards. * Experience with using metrics and data analysis to support/drive the most beneficial process improvements. * Managed day-to-day activities of both internal and vendor operations. * Demonstrated ability to effectively managing complex projects cross functionally and globally. Proven ability to deliver projects on time.

Highlights:

• Help Desk
• Data analysis
• Metrics
• Agile
• Certified Scrum Master
• Process improvement
• Program Manager
• Vendor management
• Root Cause Analysis
• Compliance