SUMMARY Results-focused leader who thrives working in team environments specializing in driving operations growth, building solid teams, creating strategic initiatives, developing customer success and client relations, and cultivating a strong company image eager to offer over 10 years' experience toward maximizing a company's success. PROFILE * Integral leader who offers experience including designing, developing, and implementing forward-thinking programs, processes, and procedures to achieve continued key growth in client retention and satisfaction. * Excellent communicator and motivator who interfaces with business teams and clients building strong relationships and loyalty with integrity and transparency. * Ambitious self-starter who plans, prioritizes, manages, and completes tasks within fast-paced, deadline-driven situations. * Top performer who excels at analyzing operational and client needs and designing new strategies for maintaining current client base and capturing new clientele. CAREER HIGHLIGHTS * Restructured, created, and developed all processes and protocols for a company that grew 1,000% within one year which included hiring, training, client relations, research, quality assurance, and interfacing with various Citrix and ATS

Highlights:

• San Francisco
• Leader
• Motivator
• Integrity
• Face-Paced Environments
• Customer Service
• Quality Assurance
• Quality of Service