PROFESSIONAL SUMMARY Desktop Analyst / Level 3 VIP Support 900 Users / 9 Global Sites - VIP end user support fast pace formal environment, 50 incidents/day Full Service Technology Support, software and hardware break fix analysis, Junior Administrative user account and IT asset management, Systems Asset Management Lifecycle, ActiveSync and Exchange mobile device management and support, Disaster Recovery project management and support Administrative and Network Active Directory, Exchange, Citrix Access Management Application Account management CRM, Salesforce, Portfolio Management, Trade and Real Estate, CDO VPN Support, TCP/IP, DNS, DHCP, Wi-Fi support End User Experience End user experience enhancement, tailored, long term solutions, partnered solutions, full satisfaction support, encouraged feedback, workflow and process improvement, SOP and documentation, Root Cause Analysis

Highlights:

• Software
• Project Management
• SalesForce
• Support
• VIP
• Wang VS PACE
• Active Directory
• Applications
• Asset Management
• Call Center