Accomplishments * Successful onboarding and training of off-shore managers resulting in significantly reduced operating expenses for manpower and increased gross profit. * Implemented process to replace high cost consumables with remanufactured parts resulting in cost savings of approximately 30K per month. * Responded to Request for Proposal that resulted in 3-year renewal of account total $13 million per year in revenue and $2 million + gross profit. * Consistently achieved over 50% monthly gross profit for production center and legal department contracts. * Identified and contracted new vendors for freight services resulting in faster deployment of devices and increased revenue generation. * Engagement and implementation of 3rd party vendor associates for break/fix and consumable replenishment at sites with headcounts in excess of 500, resulting in lowered service costs and better achievement of contracted Service Level Agreements. Margaret Crain Page Two

Highlights:

• Management
• Request for Proposals
• Scheduling
• Telecommunications
• Vendor Management
• Account Management
• Audit
• Communications
• Distribution
• Support
• management