Summary of Qualifications * Strong professional contacts at work, work ethic, and attention to detail * Variety of experience: information distribution, management, supervision, and training. * Elevated customer satisfaction index from 86% to 92% within one year: ensured prompt resolution to customer issues while complying with company policies. * Profound Knowledge of Healthcare Insurance, HIPAA compliance and privacy standards, Medical Coding, Process Management and Risk Management. In addition, CPR and First aid certified. * Experienced at leading team meetings, collecting and analyzing data ensuring goals are met * Excellent ability to motivate & develop team members solve issues & improvements in team cohesiveness & overall performance and manage conflict * Experienced at reviewing, writing, and editing responses for incoming correspondence for 1 - 800 Medicare using scripting and web tools * Managed a variety of administrative and clerical functions in a high-volume office. Work independently with little or no direct supervision. * Trained, Scheduled and Facilitate Focus Groups to staff and upper Management.

Highlights:

• Management
• Administrative assistance
• Focus
• Medical
• Web
• Administrative Tasks
• Adobe
• Adobe Photoshop
• Attention to Detail
• Cardiopulmonary resuscitation (CPR)