Occupation:Quality Assurance Specialist |
Location:Portsmouth, VA |
Education Level:Master |
Will Relocate:YES |
Description
QUALIFICATIONS FOR IT CLINICAL SUPPORT / PROJECT DEVELOPMENT / QUALITY ASSURANCE Experienced leader in clinical and IT support with a history of ensuring quality and maximizing efficiency through utilization of cutting edge technology and software. Track record of enhancing systems and clinical processes to help address any noted deficiencies and satisfy requirements by governing authorities. Transformational styled leader with an ability to motivate, educate and assess both individual and overall departmental stability and performance. Proficient in public communication and networking with other companies and facilities. Skillful in presenting various projects, business performance, system designs and processes. Overall expertise encompasses: * Resource Management * Quality Methods * Cross-Functional Coordination * High Volume Solution Development * Crisis Support and Response * Client Relations & Presentations * Troubleshooting/Resolution * End-user Support and Liaison * Data Modeling * Data tracking and archiving * Team Building & Mentoring PROFESSIONAL HIGHLIGHTS * Experienced in analyzing company data and performance metrics, and developing solutions to enhance returns of investment, workflow designs and performance levels. * Excellent organizational, presentation and negotiation skills to present performance, business interests and solidify client interests. * Knowledge and comprehension of several Project Management Institute methodologies and ideals. * Provided direct quality management methods and oversight to ensure that user data met strict guidelines dictated by insurance providers and local licensing agencies. * Recognized for delivering leading edge solutions to meet governing authorities, local agencies and consumer requirements. * Coordinated with IT engineers and systems analysts to help resolve system conflicts, network outages and oversee repairs. * Provided direct oversight to ensure swift and appropriate company response, and to help ensure client satisfaction with services. * Experienced in providing end user software and hardware training and follow-up support. * Extensive knowledge of local agencies, clinical programs and mental health resources in the community. CAREER SUMMARY Hampton-Newport News Community Services Board ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? August 2008 - current SUPERVISOR AND DATA ANALYST Provided direct oversight of clinical information management and service provision. Coordinated with physicians, licensed therapists, and other clinical staff to ensure that client services and data were efficient, focused and individualized. Remodeled data gathering techniques to more efficiently track client data and planned response. Continued to collaborate with administrators and other IT personnel to develop measures of improving performance, data archiving and clinical reporting. Ensured that end-users remained proficient in overall company software usage. Actively monitored client payer sources and authorizations, and requisitions made to other local agencies and businesses. Ensured that regulations mandated the Department of Behavioral Health and Developmental Services, Medicaid and the company were maintained and upheld. DeCarlo K. Woodhouse 1405 Gort Ct. Portsmouth, VA 23701 757.884.8586 (office) 757.329.6963 (mobile) Saxin@aol.com CAREER SUMMARY (CONTINUED) Hampton-Newport News Community Services Board ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? July 2000 - August 2008 CASE MANAGEMENT Aided clients and families by assessing and monitoring their mental health needs and provided necessary linkage to therapeutic, financial, and emergency support services in their local areas. Coordinated with mental health providers, local agencies, court services, and schools to ensure that clients' and families' needs were met sufficiently. Provided emergency crisis support as necessary to ensure the safety and mental functioning of the individual. Advocated for clients and presented their needs through verbal and written reports to secure funding, appropriately address each life domain of the individual, and to meet licensing and Medicaid guidelines.
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