SUMMARY OF QUALIFICATIONS Results driven professional, with 18 years of supervisory, customer service and contract management experience. Proficient at providing exceptional management oversight in virtual team based projects while effectively communicating with key stakeholders and prospective clients. Adept at analyzing and resolving problems where time management is crucial. Has demonstrated ability to monitor on-going services for multiple clients, while procuring orders, and implementing cost reduction strategies for various government agencies. Key strengths include: * Federal and Private Sector clientele * Complaint Handling & Resolution * Contract Management (Federal Government) * Trainer/Instructor (Technical)

Highlights:

• Complaints
• Information Technology
• Management
• Project Management
• Adobe
• Adobe Photoshop
• Audit
• Customer Service
• Policies and Procedures
• Procurement