Summary Seasoned Training Director with more than 10 years of experience in various fast-paced retail management roles. Excellent communication and organizational skills. Track record of achieving exceptional results in employee development and customer engagement. Co-managed Lead a retail and wholesale training team, along with a communications team Created monthly training kits for stores, revolving around seasonal product focuses Manage our mystery shop and customer survey programs Lead recruiting efforts for all store management positions across the country Manage our company's intranet website the Go to Market team which provides training and sales support toretail wholesale and independent accounts across the country. In this role I provided sales analytics to internal partners assisted in the implementation of coordinated selling events in both wholesale and retail doors and helped launch a Specialist program in Macy's which has generated over $2,000,000 in additional top line sales since its inception in 2015. Worked with both internal and external partners including reporting marketing and wholesale management teams to create an effective end product. Oversaw all things training related in 60+ stores. Duties include creating and distributing training tips and regional notes. Led a team of 11 Area Training Managers who assist new hires through the Clarks training program. Responsible for implementing trunk show selling events hosting sales and leadership meetings and visiting stores to train sales teams on effective sales philosophies management skills and operational practices. Maintained and updated all training records for associates within the region. Responsible for the recruiting interviewing hiring and training of all sales associates. Met and exceeded sales targets each year. Maintained store cleanliness and ensured that all associates were in compliance with meal and state laws. Ensured that great service was delivered to each guest using Clarks selling methodologies. Paired with Store Manager to ensure that sales targets were met and exceeded. Assisted in the recruiting hiring and training of sales associates. Ensured that store was compliant with all corporate directives. Ensured that great service was delivered to each guest using Clarks selling methodologies.

Highlights:

• Training
• Intranet
• Management
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Word
• Recruiting
• Retail
• Public speaking
• Learning and development