Description
Summary of Qualifications: Extensive experience as an administrative professional and customer service representative. Possess strong interpersonal and organizational skills, and a keen ability to multitask a variety of challenges and responsibilities. I am a detail-oriented team player who possesses strong communication skills, strong professional presence, and is a conscientious hard worker determined to see projects through. I have expert experience in the analysis, planning, implementation, and control of programs designed to provide financial data reporting for managerial decision making. Avant Amp Analyst January 2014- Present Developed and implemented an on-line collections team to effectively initiate proper email and phone transactions between the collector and the customer. * Provide information to customers about debt management and bankruptcy while also effectively eliminating any compliance issues. * Train team members on new product information while also providing necessary skill meetings on past product knowledge. Monitoring customer/client transactions to ensure proper customer care and service. * Mentor and develop new staff members through our companies Mentorship program. * Maintain high employee retention through training and development. * Oversee production of monies collected/metric within my team. * Implement and facilitate training and shadowing for new employees to ensure development and positive upward mobility. * Provide assistance to managers on the proper ways to de-escalate high risk phone calls. * Provide weekly updates through team meetings to ensure our department is on task managing their numbers and moving forward. * Maintain communication with department leaders on work status and performance goals. in customers and account holders. * Introduced and front lined new banking products and services. * Advised customers with delinquent accounts on financial literacy and how to maintain positive financial management. * Provided customers with information on new on-line and mobile banking services as acquired.
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