Description
Career Summary * Senior Consultant with 10+ year of experience and expertise in IT Business analysis and implementation skills including Requirement Gathering, Scoping and Estimation, High/Low Level Solution Designing, Quality and Testing, Documentation, Development and providing technical solution for client application and complex integrations. * ITIL v3 certified professional, proficient in IT Service Management using BMC Remedy and ServiceNow * I have worked extensively in IT Service Management applications like Incident management, Change Management, IT Asset Management, Problem Management and CMDB. * Proficient in designing and developing workflows, UI policies, Business Rules for both BMC Remedy and ServiceNow * Certified Scrum Master 2 years of hand on experience in Product development using Agile/Scrum Methodology. * Provided solution for various Complex transformation and integration projects by converting client's requirements to tangible deliverables. * Implemented BMC remedy Single Sign On (SSO), BMC Remedy DSO, BMC Remedy Orchestrator and Web Services. * Passionate worker with Effective Team Building, Coordination, Decision Making Skills with distinction in written and verbal communication skill.
Accomplishments
Highlights:
Keywords
