Description
& Strategic Initiative Responsibilities to provide leadership for cross-functional teams within the context of Vision topics and Core Strategy development, with carry through to content driven strategy development. Deployment activities include project management of virtual team members, project scope and definition, project reporting, and measurement of project deliverables. * Launched a Performance Management Office based on Six Sigma methodologies to deliver a monthly KPI balanced scorecard and bi-weekly dashboard to track deployment of strategic projects. Sr. Manager, Strategy Planning (Irving, TX - 2002 to 2003) Led account management and consumer focused strategy deployments with Account Directors and key customers to create wider differentiation and a richer consumer experience. * Developed and deployed operational support system processes to synchronize functional areas to delivery an enhanced "out of box" consumer experience. Sr. Delivery Manager for Americas Region (Irving, TX - 1998 to 2002) Served as the primary customer contact and escalation point. Led the planning and delivery of large scale cross functional messaging-based IT business solutions and professional services. Responsible for product requirement gathering, project road mapping, and building strong collaboration between business sponsors and IT team. Owned all budget, resources, schedules, and deployment metrics. Member of Global Product Decision Board accountable for planning, organization, and controls for Application level IT, Enterprise applications, and Software program with deployments in the US, Canada, and South America.
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