Description
Summary of Qualifications: * Multiple years of qualified Microsoft Windows Server and Microsoft Exchange support. * Multiple years in network routing and switching administration (including but not limited to Cisco and Juniper). * Led and managed multiple projects for multiple clients from email migrations to office moves, as well as complete domain creation and migration. * Technical abilities: extensive knowledge and expertise in Windows systems administration and maintenance, backups, replication, system recovery, server and client virtualization, NSX, BlackBerry Enterprise Service 10, networking, Office 365, and MacBook user support. Have worked with the latest Windows operating systems (Windows Server 2016 and Windows 10), 802.11 Wi-Fi, Access Points, and WAN protocols. Summary: User and IT infrastructure support for corporate clients. * User support on issue troubleshooting and fixing, managing Office 365, configuring email encryption requirements with FDA, upgrading and migrating Lenovo laptop computers with SSD replacing HDD, MacBook configuration and VMware Fusion setup for Windows VM, managing and resolving anti-virus and malware related issues, upgrading printers and resolving Mac user unable to print issues. * IT infrastructure support on managing Windows domains, working with VMware ESXi servers and managing virtual machines, managing backups and resolving related issues, introducing new domain controller as needed to improve DC resiliency, troubleshooting Wi-Fi related issue with 2.4GHz interference, monitoring and troubleshooting network and server devices using N-able remote monitoring and management, and managing anti-virus systems. ICE Consulting, Senior IT Engineer (Milpitas, CA) Jan 2009 - July 2014 Summary: Worked with a group of co-workers in assessing, implementing, managing, monitoring, and supporting clients' IT systems. * Playing as internal IT support role for variety of businesses, such as in biotech, education, financial, and manufacturing. * Creating, configuring, managing, and monitoring Windows domains. * Managing Active Directory and domains with Windows servers up to Windows Server 2012 R2, and extensive experiences with earlier versions starting from NT 4 to 2008 R2. * Managing messaging systems up to Microsoft Exchange Server 2013, and extensive experiences with earlier versions starting from Exchange 5.5 to 2010 with DAG and CAS array. * Managing Windows environment using PowerShell. * Setting up, configuring, and managing Windows virtual machines on VMware and Hyper-V. Performing physical to virtual server conversion and migration. Managing Windows servers in virtual environments. * Managing BlackBerry Enterprise Service (up to BES10), and messaging systems in cloud such as Intermedia and Office 365. * Managing Windows clients up to Windows 8.1, and extensive experiences with earlier versions starting from NT 4 to Windows 7. * Managing backups, imaging, replication, and system recovery using tools such as BEWS (Backup Exec for Windows Servers), Veeam backup & replication, Netbackup, DLO, and Acronics. * Managing anti-virus and anti-malware with solutions such as SEP (Symantec Endpoint Protection), ESET, Microsoft System Essentials. * Performing virus and malware cleanup on infected client computers. * Managing spam filtering via Google Postini, Forefront for Exchange, and Barracuda. * Extensive user support, client system maintenance, migration, and upgrade. * Extensive support on file server management, network printing and scanning. Tiburon, System Administrator (Pleasanton, CA) May 2007 - Dec 2008 Summary: Worked as technical lead in internal IT to manage and upgrade servers, backup systems, and messaging systems. * Day to day server operations and maintenance (Windows Server 2008/2003/NT 4.0, Windows 2000 Server, Terminal Servers, Dell Power Edge series and generic brand servers). * Enterprise data and system backup, and disaster recovery (EVault and Symantec Backup Exec) * Email system administration, support, and maintenance (Exchange Server 2007/2003, IronPort, Double-Take for Exchange) * Implementing and managing server virtualization (Hyper-V/Windows Virtual Server 2005 R2/Virtual PC, VMware) * VoIP administration, support, and maintenance (ShoreTel) * Computer security, virus and malware prevention and removal (Symantec Anti-Virus, Windows Defender, SpyBot, WSUS) * Day to day network operations (LAN, WAN, MPLS, PIX firewall, VPN Concentrator, ISA 2006/2004/2000) * Day to day helpdesk and end user support (Windows Vista/XP/2000, Office Suite 2007 / 2003/XP, Project 2007/2003, Visio 2007/2003, FrontRange HEAT, Crystal Report) * VPN client support and troubleshooting for end users (Cisco, Checkpoint, Microsoft, Symantec, Nortel, SonicWALL) * Domain Controller and Exchange Server monitoring (MOM 2005) * SharePoint server support (Microsoft SharePoint Server 2007, SharePoint Portal Server 2003) * iSCSI SAN configuration and maintenance (MPC NetFrame) Summary: Worked in IT for both internal and client's Windows and networking management and support. * Day to day server operations and maintenance (Windows Server 2003//NT 4.0, Windows 2000 Server, Terminal Servers, HP ProLiant series and generic brand servers). * Day to day network operations (LAN, DS3, T1, ISDN, DSL, Cable modem, modem) * Day to day helpdesk and end user support (Windows XP/2000, Office Suite 2003/XP/2000, Project 2003/2002/2000, Visio 2003/2002/2000) * Email system administration, support, and maintenance (Exchange Server 2003/2000/5.5) * Networking device configuration and maintenance (Cisco routers and switches, Dell and 3Com switches, Ethernet, Gigabit Ethernet, Wireless, Fibre Channel) * Firewall configuration and administration (CheckPoint, ISA) * Storage configuration and maintenance (HP EVA, Compaq Storage Area Network (MA 8000, RA 8000, ESA 12000, MSA 1000) * Linux server testing and support * Implementing and maintaining a Disaster Recovery Management (Compaq Storage Works SANS, Windows 2K clustering, ARCserve, VERITAS Backup Exec) * Administering day to day IT functions at client sites which include network and email administration, security, and remote monitoring. * Setting up, configuring and maintaining security solutions by Cisco, 3COM, Netscreen, McAfee, Symantec, WatchGuard, and SonicWALL.
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