Description
Qualifications * Extensive experience in customer service. * Solid knowledge of documentation processes and requirements. * Analyze customer workflows and formulate solutions to meet their needs. * Experience in small to medium sized projects through all phases of development. * Demonstrates the ability to effectively prioritize tasks with limited direction and seeks assistance when appropriate. * Makes decisions and demonstrates job skills that clearly put the customers' needs first. * Interacts and communicates professionally and effectively with coworkers, customers, and outside organizations. * Demonstrates the ability to analyze a problem, determine the underlying cause, and choose the best course of action. * Strong interpersonal communication skills. * Acted as project manager on projects. Accomplishments ( Implemented strategies that resolved long-standing customer service issue. ( Received unsolicited letters of appreciation from satisfied customers and coworkers. ( Routinely met or exceeded performance goals. Technical/Customer Experience * Performs security checks, configuration needs and audits as needed. * Establish and maintain good rapport with customers. * Exhibits excellent listening and interpersonal skills to build and maintain customer relationships. * Produces high quality deliverables through analysis and testing. * Follows throughout all facets of the development process from analysis through testing, release and implementation. * Schedule, release, and communicate product updates. * Test new programming. * Write documentation with program update information. * Provide follow-up to customer concerns. * Work with customers to define a problem, generate potential solutions, and assist in evaluating potential solutions to choose the best one. * Write and maintain application help files. * Displays a high level of technical and/or product line expertise, assists others with learning workflows and products. * Provided wide range of services in emergency situations. PATRICIA A. KUBATZKI
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