and the Mid South. High performance teams I hired and trained resulted in 20% of team promoted to higher levels of management at region and corporate levels in a 4-year period. Became certified as a DDI trainer training put on by Direct Dimensions International to get certified to train on a new customer service process for the entire Region of Customer Service Representatives at TruGreen. * Requested by upper level management to create customer service training and trained multiple adult classes for the outsourced call center chosen to take inbound customer calls and resolve customer issues with one call resolution being the objective. Trained more than 20 classes on TruGreen Customer service standards. Resulted in successful training of more than 400 adults to take customer service calls for TruGreen. * Reviewed and developed region level reports on key performance indicators to drive performance and followed up with branch management to achieve profit objectives.

Highlights:

Companies I like:

Tyson

• Accounting
• Compliance
• Planning
• Services
• Strategic Planning
• Financials
• Accounts Receivable
• Forth Programming Language
• Management
• Leadership
• Six sigma Blackbelt