Description
Summary: * Developed and implemented processing tools that enhance daily and operational function for the I/T community and the end users. * Provided technical assistance to PMO managers, Business Analysts, Incident Control Managers (ICM), systems user support to programmers and customer support to end-users. * Performed project task and assist on a detailed technical level to ensure task and day to day functions are complete, accurate and within specific timeframes. * Experienced in many levels of Application Testing and Technical Document development. * Maintained and controlled processing for Production and Test parallel systems. * Possess an in-depth knowledge experience in computer peripherals associated with Mainframe, midrange, and relational data base connectivity with proficient expertise in TSO-ISPF-7.1/SDSF, CICS, IBM Mainframe system maintenance performance and monitoring, JCL Utilities/Overrides, PROCS's (PCM), VSAM, DB2, Cobol, NDM/FTP, REXX/CLIST, system security (RACF), ChangeMan/Endevor/PANVELET, and IBM Utilities in support of Batch Processing, * Provided on call technical support to ensure that all batch scheduled applications, daily task and functions are completed on time with expected consistency. * Proficient in file transfer protocols (ie NDM (Connect Direct) and FTP). * Monitored all daily operation as well as automated scheduled batch processing of day-to-day activities and cycles to maintain the integrity of the application systems. * Monitored and maintained the availability of several CICS systems on multiple LPARS. Also monitored and applied daily activities for Stratus/BAFES via Enguard alerts and task processes to recycle the network links of Tandem ATM's of North America and foreign countries. * Provided SharePoint web page support by developing and updating new and current new webpart pages that provided public information, reporting documents, and announcements. * Dedicated and detailed oriented Information Technology professional with trained experience in the Information Technology industry with expertise in the areas of Production Support, * Mainframe Support, Change Control, Computer Operations, Operations Helpdesk & Support, Network Communications, Security, Report, and Space Management Administration. * Career advancements include Management, Supervision and Certified Continued Education course studies that further support and strengthen my I/T experience and career. * Experienced in processing Medicare insurance, property & casualty and life insurance, financial, and banking applications in IBM Systems environments. * Also experienced in installation and use of new software application support tools associated with operational uses for the I/T department (i.e. Quality Center) as well as other computer uses and application instructions for the business community. * Proven ability to interact through Helpdesk peripherals with all department levels to include upper management, PMO managers, System and Programmer Analyst, Database Analyst, Project Team Leaders and Business Analyst which involved planning and the implementation of functional tools and software's specific to operations and department needs while maintaining the consistency and the responsibilities of the entire Computer Operations department and the integrity of the system availability. * Experienced in interacting (updating) and monitoring with Tivoli, CA7, ZEKE, ESP, and UC4, multi-platform scheduling which automates job schedules from UNIX, Windows NT, and MVS (mainframe) operating systems through job dependency relationships as well as interactions with mid-range scheduling such as Control-M and Auto-Sys.
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