Recruited Built a successful award-winning insurance agency by managing all facets of business operations including marketing, advertising, client development, staff recruitment, hiring, and training. Created strategies to enhance customer service, drive new revenue, and achieve or exceed business objectives. Received Allstate's Honor Ring Award multiple times for excellence in customer satisfaction and profitability. Administrative Management * Designed incentive programs to motivate staff and increase sales performance. * Developed relationships with recruitment agencies to ensure adequate coverage of personnel while negotiating fees for permanent hires. * Created spreadsheets to track performance and utilized proprietary database system to update and manage client information and reports. * Worked directly with outsourced payroll services to ensure accuracy and efficiency of employee payroll and benefits. ** Previous to exclusive agent ownership in 2000, started as a Claims Representative with progressive promotions to Senior Claims Representative and Neighborhood Sales Agent. by national office to manage 119 branches and 38 youth / college units within a 7-state region after successfully establishing a Macomb County MI branch and increasing memberships by 65%. Supervised regional office operations and staff and set up new branches providing formal training for newly elected officials. Received the Midwest Region III - Rosa Parks Woman of the Year Award.

Highlights:

• Training
• Business Development
• Complaints
• Recruiting
• Payroll
• Advertising
• Benefits
• Insurance
• Management
• Claims