Description
PROFILE SENIOR BUSINESS Analyst/PROJECT MANAGER Strategic Operational & Technology Solutions Supply Chain/Transportation Solutions Accomplished Operations/Project Leader with demonstrated success implementing solutions to improve processes and reduce costs through technology (SDLC). Expertise lies in advancing operational efficiencies, managing third party suppliers to contractual SLAs, and analyzing KPI for programs in Supply Chain. Proven ability to guide cross functional teams in a matrix organization and execute projects on time and on budget. Bi lingual Spanish/English professional with excellent analytical, problem solving and technical skills. ACCOMPLISHMENTS Solution Development at The Coca Cola Company realized $1M in revenue in 2016/2017. Implemented/deployed the Mc Donald Tea Brewer system. Solution Development Lifecycle in global/matrix organization. Business requirements liaison between the business (Operations) and IT partners. Developed and documented requested business requirements into IT requirements to develop technology solutions. Identified opportunities for process improvement and implementation. Vendor management through metrics. Automated POS process at store level. Assessed use of bar code book if item did not scan properly. Deployed technology to automate the process on line at POS. IMPACT: Improved scanning accuracy and customer experience at POS. Saved $1M per year by not printing bar code book. Enhanced POS experience with Self-Checkout technology in partnership with NCR for software and hardware development solutions. Deployed the technology to 500 stores. Assessed customer perceptions and needs in utilizing Self-Checkout units at store level. Established attendant position to offer better customer service, maintain scanning accuracy, prevent theft, and offer new associate career path. IMPACT: Increased throughput speed and delivered superior retail experience through POS Master Data Management. NCR, Ingenico. Standardized the infrastructure blue print for Transit Facilities. Managed the work activities, communication and interfaces with Construction, Legal, Logistics, Procurement, IT and Maintenance. The alignment of the processes $1.4M cost reduction in IT engineering year 1.
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