Description
Improved uptime availability to +99.999% by implementing ITIL and IoT processes metrics and maintenance procedures allowing for proactive monitoring of all technology platforms. * Instituted a Project Management Office to involve stakeholders in project prioritization to manage budget user expectations and to closely monitor project deliverables while eliminating scope creep. * Developed the Credit Card product for First Choice Bank leveraging cloud technologies. In eleven months delivered the transformation of client technology infrastructure for North American and EMEA across 53 global pharmaceutical manufacturing sites with a budget of $30 million. * Enabled mobile access for all employees leveraging a cloud infrastructure increasing productivity by 30%. * Reduced technology operations costs by 35% YOY by prioritizing IT initiatives strictly managing IT solutions for the business renegotiating vendor contracts and eliminating waste. * Increased security and productivity by approximately 32% as measured by fewer findings in the annual security assessment by implementing company-wide virtualized infrastructure for application deployment ensuring that all users had the latest versions upgrades and patches. * Supervised the compliance validation of technology systems aligned with federal regulatory requirements.