Description
AREAS OF EXPERTISE * Customer Service * Root Cause Analysis * Team Building * Strategic Planning * Process Improvement * Lean Methodology * Influencing and Leadership * MS Office and SAP knowledge * Client Relations Responsible for site compliance of company policies procedures and safety guidelines environmental protection to include state federal OSHA DOT and HAZMAT regulations Coached evaluated and developed over 120 personnel which included supervisory and professional staff * Ensured human resources objectives by recruiting selecting training assigning coaching counseling onboarding and disciplining employees * Assertive in driving process improvements and the ability to keep pace with growth while motivating others to meet the challenges of a deadline-driven environment. * Achieved operational objectives by contributing information and recommendations to strategic plans and reviews preparing action plans implementing productivity and customer service standards. Reviewed financial statements sales and activity reports and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement Ensures procedures SOPs and working instructions are updated and training provided to associates as required Responsible for operation systems by determining product handling and storage requirements developing implementing enforcing and evaluating policies and procedures * Continually evaluated process and system improvements by planning layout product flow and product handling systems. * Ensured timely internal responses to operational issues impacting customer expectations and project cycle time performance Responsible for all KPI's & SLA's requirements are met or exceeded emphasizing productivity quality and Client Metrics * Applied Servant Leadership focusing on the needs of others creating interdependency rather than dependency within the organization
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